State Grid Baiyin City Branch: Enjoy your fingertips service and feel smart life

"Hello, please use your mobile phone to scan the QR code here. I now help you to download the" Online State Grid "APP. In the future, you can watch the power situation at home online and pay the online fee. You can also be online on the Internet. It is very convenient to handle various businesses ... "On September 18, Li Jiao, a salesman of the Urban Business Office of the Baiyin City Branch of the State Grid, patiently registered and explained the" Online State Grid "APP for customers.

In order to better promote the "online State Grid" APP, it is convenient for customers to run electrical electricity, and the business personnel of the business hall of the Silver Urban Branch of the Silver Urban Sub -registered customer publicity explaining the consultation and registered customers, helping customers register smoothly and the real -name authentication binding electricity account number. To ensure "consulting one household, explaining one household, and binding one household", a total of 140,100 new users have been registered, which has improved the service level of the branch and the registration rate of the "Online State Grid" APP You can enjoy better power services.

In order to promote the online usage rate of the "Online State Grid" APP and facilitate customers to handle various power consumption services online, the branch adapts to local conditions to carry out publicity and guidance work for multiple prongs. The "APP client, informing customers that they can enjoy the application of online payment, electricity charges, failure reporting, new installation, rename, transfer, etc., and change" at most once "to" no need to run once. " At the same time, the manager of the Power Power Power Power Office walked into the village to enter the household, and spared no effort to promote the "Online State Grid" APP, join the village club WeChat group, and provide customers with installation and guidance services at any time. Every month, the branch arranges professional staff to go to various towns, villages, communities and other places to carry out the promotion of the "Online State Grid" APP, printing the QR code of the "Online State Grid" APP, which is convenient for each customer to download and use , Make every household can enjoy the high -quality service of "fingertips".

Since the beginning of this year, the urban branch company has continued to carry out the "Online State Grid" APP promotion activity, and will promote the promotion of the "Online State Grid" APP as the normal mechanism. In the process of promotion, the three must -push principles are implemented, that is, users who enter the power supply business hall must be promoted; All staff must be promoted by the customer's on -site service; all people call the 95598 or the power supply office on duty to report the repairs and consultors. Arrange marketing power supply service personnel through the village to enter the household, the business hall publicity, post posters, enter the community, enter the village community, enter the enterprise, enter the school, online publicity and other methods to speed up the promotion Use more convenient and more efficient ways to handle various businesses, so that customers can enjoy "power services on fingertips", meet customers' comprehensive and personalized power needs, and feel smart life. (Yan Jie)

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