Inter -provincial tourism complaint mediation Hubei promotion online arbitration

□ Chutian Metropolis Daily Journalist Ding Chen Correspondent Chen Dan Yan Jun

What should I do when you travel when you travel? Can cross -provincial tourism disputes be solved without "running legs"? What ways can be enforced for enforcement? Good news is here! The Hubei Provincial Tourism Complaint Mediation Online Arbitration Center has officially operated, breaking regional restrictions, shortening processing time, and reducing the cost of rights protection. All residents and enterprises can submit applications through the Internet.

The nation's first pilot

The person in charge of the Hubei Provincial Tourism Complaint Mediation Online Arbitration Center said that the center is the first pilot unit in the country to carry out online arbitration of tourism complaints. The main responsibility is to carry out online arbitration of tourism complaints to broaden the channels for tourism complaints and reduce rights protection. Costs improve the efficiency of contradictions and disputes. With the continuous development of the economy and society, my country has entered the era of public tourism. For ordinary residents, tourism has changed from "luxury goods" to "necessities". At the same time, the cultural tourism industry has also faced issues such as continuous complaints, diversification of tourists' demands, and increased difficulties in mediation. Especially in the current situation of normalized epidemic prevention and control, people gather together. In order to better safeguard the legitimate rights and interests of tourists, the center came into being.

When tourism disputes occur, the parties can generally use three ways to protect their rights, namely mediation, arbitration, and litigation.

The mediation refers to the parties complaining to the consumer committee and the cultural and tourism quality supervision department, and the functional departments organize the communication between the two parties and then reach a settlement. The disadvantage of mediation is to accept disputes between individuals and tourism companies. The mediation plan cannot be enforced. The two parties involved can regret it.

The lawsuit refers to the party's lawsuit to protect the rights of the people's court. The time and cost cost are high. The case has been accepted from acceptance to the resolution for several months, as many as a year and a half.

In contrast, online arbitration is more flexible, is not restricted by regional, and the cost of rights protection is lower. For example, Mr. Wang is not a native of Hubei. The household registration is located in A, a dispute between tourism in B place, and currently lives in C. Improve work efficiency.

The scope of acceptance is widening

The online arbitration center of Tourism Complaints in Hubei Province broaden the scope of the acceptance of tourism complaint disputes. It can not only accept disputes between individuals and tourism companies, but also incorporate economic disputes between tourism companies and transnational tourism complaints. Solving cross -regional foreign -related tourism complaint disputes to protect the legitimate rights and interests of tourists.

Online arbitration can also avoid the problem of high litigation time and cost cost, and the arbitration implements a "one -tank end" to avoid lengthy litigation procedures; the shortcomings are short, which can effectively curb the party's malicious delay in lawsuits and avoid enforcement; arbitration documents With legal effect, it can be enforced and greatly improved.

The relevant person in charge of the Wuhan Arbitration Commission said that the arbitration team of the Hubei Provincial Tourism Complaint and Mediation Online Arbitration Center consists of experts such as mediation officers, lawyers, scholars and other experts in the provincial tourism industry. In order to better serve the majority of tourists, 130 cultural tourism complaints in Hubei have participated in the training of tourism complaint mediation and arbitration connection.

Handling guide

How to handle the case at the Hubei Provincial Tourism Complaint Mediation Online Arbitration Center?

After the applicant's administrative mediation reached an arbitration agreement, the Wuhan Arbitration Committee's online arbitration cloud platform (referred to as Wu Zhongyun platform) could be searched and submitted to the arbitration application through the computer. The platform sends a payment notice to the applicant. When the applicant completes the payment, the arbitration secretary then accepted the case.

Consultation telephone: Ms. Yan 18971618613.

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