[Reporter investigation] It is difficult to find a nanny, and it is even more difficult to find a heart nanny -how to break the dilemma of housekeeping service?

With the continuous improvement of people's living standards, the housekeeping service industry has developed rapidly. However, under the rapid development of the industry, issues such as small size, low service standardization, and outstanding employment contradictions have become increasingly prominent. What is the development status of the housekeeping service industry in our city? What are the problems? How to refine, specialize, and scientific household services? Recently, the reporter investigated this.

Phenomenon: Good nanny is difficult to find, the quality of service is good and bad

One week before school this fall, Ms. Hu, who lives in Ziyu Runyuan Community, Xifeng City, has been busy with one thing: looking for a nanny.

Ms. Hu's daughter entered the first grade of Nanjie Primary School in Xifeng District this fall. Ms. Hu and her husband are busy at work and cannot take care of their children. As a result, Ms. Hu and her husband discussed and decided to hire a home nanny. According to this standard, Ms. Hu visited and asked several housekeeping service centers in Xifeng City. However, after a week, the result was still unsatisfactory. "Auntie introduced by many housekeeping service centers is over 50 years old, some have not undergone professional training, and some do not even have a health certificate. Considering the age and physical conditions, it is really worried about taking care of their children. Now, find a nanny to find a nanny. Difficulty, it is even more difficult to find a nanny. "Ms. Hu said.

Although Mr. Wang, who lives in Haoxinjiayuan Community, hired a parenting sister, has a lot of unsatisfactory things. In 2018, Mr. Wang was introduced by a housekeeping service Co., Ltd. in Xifengcheng District to hire a parenting sister to take care of the 1 -year -old daughter's diet. "Parenting is only responsible for taking care of children, housework such as cooking, cleaning, etc., all of which are from our family." Mr. Wang said.

One day, Mr. Wang, who was working at work, received a call from the childcare, saying that when the child was playing on the sofa, he accidentally fell down and his brow bones were on the coffee table. Mr. Wang hurried home and took his child to the hospital. After the doctor was urgently treated, the child had a needle. "After this incident, we did not blame the parenting sister -in -law, let alone dismiss her, and worried that it would be better to change one." Mr. Wang said with a bitter smile.

"It is really harder to find a good -looking and reliable aunt than finding a good object. Those aunts with good reputation and strong professional have been waiting in line for a long time ago, and we can't line up." Ms. Tong in the community feels the same as good nanny.

Reason: The industry's quasi -entry threshold is low, and the professional literacy of employees is not high

"In Qingyang, most of the young people engaged in housekeeping services are mostly unwilling to cook, and practitioners over the age of 50 cannot meet the needs of employers to pick up children and counsel their children's homework." Reporters, most practitioners between 35 and 50 will choose to go to other places to find higher income work, which will lead to the phenomenon of the age fault of the practitioners in Qingyang's housekeeping service industry. Most of the local young parents have high academic qualifications, high expectations for practitioners, and more diversified demand. If you want to hire a housekeeping personnel with professional certificates and rich work experience, customers have a long team.

At the housekeeping service center, 53 -year -old Aunt Wang is waiting for customers who dock and sign the contract with themselves. Aunt Wang has experience in the work of parenting. Her son just got married recently, and her son and daughter -in -law worked in the city. She was thinking about finding a job of housekeeping services. "The housekeeping service center organized a medical examination and took a few days of housekeeping training classes. The aunt in the training class was similar to me. Most of them lived in urban areas and surrounding rural areas.

The reporter learned that the housekeeping service center will recommend the corresponding housekeeping personnel according to customer needs, arrange interviews on both sides, and sign contracts. Generally, after signing a contract between the two parties, there is a trial period of 3 to 7 days. If the customer is not satisfied, the housekeeping service center will provide the service of the housekeeping personnel twice within 3 months, but the contract is signed and must termination.

During the visit, the reporter found that for the medical examination of housekeeping practitioners, many housekeeping service centers have not included tuberculosis, hepatitis B, hepatitis C, Helicobacter pylori, onychomycosis and other infectious diseases in the examination scope. The specified inspection project report shall be borne by the customer if you need to increase the inspection project.

Cracking: The industry needs to standardize operations, and citizens should raise awareness of rights protection

How does the housekeeping service industry provide comfort and professional services to the public? After visiting, the reporter found that improving service quality and injection of fresh vitality is an effective way to promote the professional and large -scale development of the domestic service industry.

Since the beginning of this year, the Municipal Human Resources and Social Security Bureau relies on the vocational training institutions of the citizens to conduct professional ethics, safety production, professional skills and other training for rural labor, employment difficulties, and new growth labor in urban and towns. Qualified personnel issue a training certificate. The Women's Federation of Xifeng District has successively entered Pengyuan Town, Xifeng District, Xianxian Township, and joint vocational training schools have carried out skills training for infant education.

According to the reporter's understanding, the Municipal Commerce Bureau and 12 housekeeping service enterprises in our city plan to set up the Qingyang Family Service Industry Association. "After the establishment of the association, it will give full play to the role of the bridge, maintain the market order of the city's housekeeping service industry, standardize the business behavior of housekeeping service enterprises, and promote the standardized, large -scale, and professional development of the housekeeping service industry." Say. At present, there are 281 housekeeping service enterprises registered in the city, with about 12,000 housekeeping practitioners. The average age of employees is about 49 years old, and it has risen year by year. The two items of service word of mouth and service price are the most concerned on people when hiring housekeeping service staff. The staff of the Municipal Market Supervision Bureau suggested that when choosing a housekeeping service, the citizens should choose a regular housekeeping service company to check the relevant information such as the ID card of the housekeeping service personnel, no criminal record certificate, and medical examination report. Pay attention to the standardization of the contract, to formulate targeted terms with special requirements, and ask for effective vouchers and retaining agreements. Employers can also choose to purchase housekeeping service employers liability insurance. If accidental damage occurs during employment, corresponding compensation may be obtained. If there is a dispute with the housekeeping service company in terms of price, citizens can seek help by calling consumers' complaint hotline.

(Author: Xu Yaho Lu Shiling)

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