The province's benchmark!Shenzhen Longgang District Government Affairs Services is well received. What are the "secrets"?

A few days ago, the Guangdong Provincial Political Bureau announced the list of 15 "Guangdong Provincial County (District) benchmarking government service centers in 2022". Essence Is the government service good? From January to August of this year, the lobby's "good bad review" of government services reported that the praise rate received in the channel was as high as 99.98%. How did this do it?

"Please help me focus on the reward of the window No. 5, Miss Chen Jiafeng ... Thank you very much for her enthusiastic and patient guidance, so that I needed me to run several times and finished it at one time." Opening the opinion of the administrative service hall in Longgang District Book, found that Chen Jiafeng's name was mentioned many times. What did she do and can be recognized by the citizens so high?

"I encountered a crowd who came to run a social security business before, but the problems involved were more complicated. We need to apply for the cancellation of the enterprise first, and the time for a long time. At that time, we thought about it. It will not affect the social security of his application for enterprises, so that Chen Jiafeng told reporters that for her, the people's affairs are not trivial. They must stand more from the perspective of the masses to think about things and serve the masses wholeheartedly.

Chen Jiafeng is a microcosm of high -quality services to the masses with high -quality services. Behind the Longgang District Administrative Service Hall was rated as the Benchial Government Service Center of Guangdong Province in 2022, the center always regards the masses as a measurement ruler to achieve multiple national, municipal, and district levels. This is inseparable from the efforts of the staff.

Zou Zhi discussed the details of government services with staff.

Zou Zhi is the head of the Government Service Section of the Longgang District Government Service Data Administration. She told reporters that the launch of each reform and innovation measures will encounter a lot of difficulties. Multiple communication between various departments can be implemented for each new measure. "Especially when we push the medical insurance business to enter the community and the streets, because the medical insurance business processing process is very complicated and the processing time has been long, this has put forward higher requirements for our training staff. Training for streets and community staff, on the other hand, also promotes the sinking of the approval department and supports the medical insurance business of the streets and communities. The approval department has launched a chief representative of a medical insurance business in each street to enter the street lobby and timely manner for the masses in a timely manner Answer the problem of medical insurance. "Zou Zhi said.

At present, in the Longgang District and Sub -district Government Service Halls, it can handle 1636 government services, which also has higher requirements for the degree of refinement of services.

Take the lead in preparing the "List of Rights and Responsibility" in the county -level administrative administration in the country

To this end, the Longgang District Government Service Data Administration took the lead in launching a list of power and responsibilities in the country to organize all departments involving administrative approval in the region to handle the conditions, processing processes, materials requirements, legal basis and risk of each matter. They are combined and listed in detail, and the requirements and processing processes of government services are displayed on the government service network in Guangdong Province.

The small window of government services maintains the happiness, satisfaction and gain of the people's life. "Do subtraction" in the process of doing things and "do adding methods" for the people, this is the "secret" that satisfies the masses.

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Copyright statement: Original Longgang Rong Media, please indicate the source for reprinting.

Edit: Peng Dongwei He Su

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