The satisfaction rate reaches 99.96% of the Taishan Pioneer Huizhi Service Center to ensure the effectiveness of serving the people with strong work style

Qilu.com · Lightning News, September 22. Since the launch of the work style of the Tai'an organ, the Taishan Pioneer Huizhi Service Center has focused on the people, convenient, and the people, the service concept of service and efficiency of the people, innovative work concepts, and unblocked social conditions. Public opinion collection channels truly transform the style of style to the effectiveness of serving the people.

Unblocked channels, the service capabilities for the people have been significantly improved. Serving the people is the best testing of the best testing of work style rectification. The Taishan Pioneer Huizhi Service Center focuses on the needs and hopes of the masses, and strives to build carriers and channels to achieve full coverage and no dead ends of people's livelihood demands. Broaden the channels of social conditions and public opinion collection, and realize the full coverage of the public opinion demands from top to bottom, from the inside to the bottom, and bottom. From top to bottom, the platform is connected with the municipal level 12345 in real time, and receives people's livelihood demands at the municipal level at any time; from the outside to the inside, relying on the Volkswagen Daily client "Taishan Huizhi" mobile phone platform, the masses can upload photos and video audio to reflect the problem; self -made from self; self -containment; self -contain In the bottom, the problem of using Taishan's "one -click" is to be resolved at any time. Each grid has its own exclusive grid group, and the owner is held by the grid. At present, it has covered more than 146,000 residents.

Improve the system and serve the quality of the people. To serve the people, to collect problems, we must also actively find problems and solve problems. The Huizhi Center further improves and improves the working system. In accordance with the "1+2+N" model, the sinking grid is promoted, and 980 grids are optimized, with 872 grids long and 1365 full -time grid staff. Explore and improve the service mechanism of the people's service mechanism for the people, improve and improve the five operating mechanisms of the demand for acceptance, assignment, time -limited supervision, feedback evaluation, analysis and early warning Evaluation "6 links, refined disposal, closed -loop management, and promoted efficient implementation. Improve the "Street Institute District" mechanism to promote the joint law enforcement of the district and street, the center of the center and the department report to achieve the solution of the grid of law enforcement forces to solve the problem.

Strengthening the protection, the people's governance capacity has been significantly improved. Team building is the basis and guarantee of the service level to serve the people. From the source to continuously strengthen the team and the ability to raise capabilities in various tasks, the people can be convenient and safe. While combining the "Three Suns, One Comment and One Open" activity, the style of style is reorganized, Huizhi Center strives to strengthen the construction of the talent team. Grid members in the region organize training in batches to comprehensively improve grassroots governance capabilities. Carry out reasonable demands and clear zero operations, set up special classes for tackling operations, adhere to one matter, one day of judgment, weekly scheduling, January one report, in -depth research on difficult work orders, list the list of demands, one by one, one -time account number, Realize the dynamics of dissatisfaction. From January to August, a total of 2734 dissatisfaction orders were generated, and 2688 were processed and reviewed, and the completion rate of the zero target was 98.32%.

"When the construction of the style is only carried out, we must adhere to the problem orientation, continuously strengthen the standardization of work institutionalization, continuously consolidate the effectiveness of the wind rectification, and transform the work style construction into the inexhaustible motivation of the service." Ying said. Since the beginning of this year, Huizhi Center has undertaken more than 70,500 people's demands for various types of people's livelihood, with a response rate of 100%, 100%of the settlement rate, and a satisfaction rate of 99.96%, an increase of 12.9%year -on -year. The people's livelihood cause contributed the power of Huizhi.