Sichuan Mianzhu: "Comprehensive Window Reform" shows high -efficiency government services high efficiency

"It's really convenient, a window can do everything!" Mr. Gu, a citizen of Mianzhu, Sichuan, sighed after finishing his business at Mianzhu Government Service Center. Over the years, Mianzhu City has continuously promoted the reform of the comprehensive window of government services, accelerating the "up to once" reforms under the premise of the "One Netcom Office", improving the effectiveness of government services, improving the sense of gain and satisfaction of enterprises and the masses, and the greatest extent to the people. Profit enterprises.

Optimize the function of the window to implement the "one window"

Relaxed comprehensive windows, high -quality comprehensive window services, comfortable service environment, convenient work experience ... On September 19, the reporter saw that there was no different comprehensive window in the administrative examination and approval hall of Mianzhu City Government Service Center. Passionate and actively provide one -stop services such as on -site receipts and on -site processing for the masses and enterprises.

At 9 am, citizen Chen Li is applying for food business licenses and other businesses in the incomplete window. With the help of the staff, she completed all the procedures in less than 10 minutes. "I opened a supermarket. In the past, I needed a few different numbers to go to the government center to go through the procedures and lined up in different windows. Now take a number, and I can do all related things in a window, saving a lot Time and energy. "Chen Li said with no way.

Once, many citizens had experienced such as Chen Li. They had one thing, carrying a bunch of documents, running multiple windows, and time and labor. In response to this kind of situation, how can Mianzhu crack the dilemma of government service and bring a high -quality and efficient service experience to the masses and enterprises?

On August 5th, the Mianzhu Municipal Government issued the "Implementation Plan for the" One Window Acceptance "reform of Mianzhu Municipal Affairs Services", which clarified the guiding ideology, work goals, window settings, business processing, time steps and work requirements of the "comprehensive window" reform It laid a solid foundation for the implementation of reform measures. On August 22, the Mianzhu City Government Service Center initially completed the comprehensive window settings and operated substantially.

"Our city takes integrated services and optimizing approval as the core. It is thought that the enterprise and the masses' work" only enter one door, only one window, and one time to do "to accelerate the construction of the comprehensive service window, and further optimize the layout of the hall window, the maximum extent Improve the service function of the window, classify and integrate setting up a comprehensive window, theme comprehensive window, and comprehensive window in the sub -field. "Pang Xin, the policy and regulations of the Policies and Regulations of the Administrative Examination and Approval Bureau of Mianzhu City, told reporters.

According to reports, Mianzhu Municipal Affairs Service Center has set up 4 non -differences for administrative approval, housing construction, natural resources, health, education, transportation, water conservancy, disabled, civil affairs, cultural tourism, emergency and other departments. In the comprehensive window, one window of multiple departments is implemented. Aiming at the high and professional matters of enterprise opening, engineering construction projects, etc., two theme comprehensive windows of "Enterprise Opening Special Window" and "Project Construction Special Window" have been set up. Essence

At the same time, for real estate registration, real estate trading, human society, medical insurance, public security household administration, entry and exit management, taxation, provident fund, marriage registration and other departments, 9 comprehensive windows in sub -field have been set up to implement one window for similar businesses. Combined with the construction of the "Sanhua", the town and village convenience service centers (stations) simultaneously promote the comprehensive window construction.

Precise combing director items to implement the same standard handling

The prominent positions and flowcharts in the office of the Office of Mianzhu City Government Service Center have been placed to facilitate the people of the work to understand the procedures, approval basis, application materials, and promise time limit at any time. Accept the masses' consultation and help the masses to handle various businesses throughout the process.

According to Ma Li, deputy director of the Administrative Examination and Approval Bureau of Mianzhu City, in order to meet the needs of enterprises and the masses, the city has compiled and formed the "One Window Acceptance" category list of "one -window acceptance" of Mianzhu City Affairs Service in accordance with the requirements of unified norms and implemented dynamic adjustments.除公安、税务等省级明确需专网支撑的业务外，依申请政务服务事项纳入“无差别综合窗口”办理的事项共378项，涵盖行政审批、住建、自然资源、卫健、教育、 Transportation, water conservancy, disabled federation, comprehensive law enforcement, civil affairs, cultural tourism and other departments.

At the same time, comprehensively refine the city's application for government service matters, prepare standardized service guidelines, processing flow charts, accepting review points, application sample tables, and common question answering lists. Sample examples and other contents can be fully accurate and detailed, and achieve the "one standard" of the same approval items to provide operating guidance for the front desk accepted personnel to ensure the smooth operation of "comprehensive acceptance of one window". "".

With the steady progress of various work, the "comprehensive window reform" work in Mianzhu City has initially achieved results. Up to now, through the reform of the "Comprehensive Window", a new model of "comprehensive acceptance of front desk, background classification approval, and comprehensive window outlets" has been established. Or in the field of "one window". Since August 22, a total of 423 cases have been completed in various matters.

It is reported that in the next step, Mianzhu City will continue to promote the content of the "integrated window" work around the "One Netcom Office", "One Industry and One Certificate" reform, and major project services, and strengthen the content of comprehensive consultation, window guidance, and help agency services.Measures, adhere to the needs of the masses, continue to make efforts in deepening reforms, promote the quality and efficiency of government services to a new level, and let more enterprises and the masses enjoy the benefits and convenience brought about by the standardized operation of the "comprehensive window acceptance".Reporter Gao Mingshan Li Pengfei correspondent Luo Tianqi

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