Ingenious bus | Nie Lanyan: Ordinary creation is extraordinary, live up to the most beautiful Fanghua

Self -study bus books, study English and dumb words, use the rest time to go to the streets, find out the name of the land along the way, and facilitate passengers to consult ... Nie Lanyan is hailed by passengers as "the crutches of the elderly", "the eyes of the blind", "the guide of the foreigner" " Patient's nurse "" Passenger intimate person ".

From an ordinary bus flight attendant, to the management post to become a senior internal trainer in the enterprise, he fulfills his duties, dedicated his work, and maximizes the ordinary work; The value of life. Nie Lanyan wrote an extraordinary image in ordinary posts in ordinary posts.

For fourteen years, Nie Lanyan has ran more than 17,000 with the 101 bus, serving more than 2.28 million passengers. The intimate service has been recognized by many passengers and has not had a service complaint. "10 meters of small compartments, like a small society, will encounter all kinds of people. When encountering difficult problems, you can't care about it. You must focus on normal operations and adjust your mentality in time." Nie Lanyan, who is happy to think, She loves to write job notes. She summarizes some simple and effective work skills and shares these colleagues of the team. "Although I am just an ordinary flight attendant, I think any industry is an art."

With all the minds for passengers, take a moment to be responsible for the passengers, the difficulty of solving the passenger little by little, and moved every passenger with love. There was a foreign friend who often took Line 101 to hear her patient explanation again, saw her smile, and waited one after another 101 car until she saw that the flight attendant was on the car. "This recognition has made me full of strength so far."

In the flight attendant, Nie Lanyan insisted on getting up early every day and cleaned the carriage; from the fare to the station name, she asked if she didn't understand it, and was familiar with her heart. "I have to serve hundreds of thousands of people every day, some are coming to deeply strugglers, some are busy office workers, some are students, old people ... If they can pass warmth to everyone in the carriage, then they will pass the good mood to more Many people. "Nie Lanyan said with a smile.

After work, Nie Lanyan opened her road of public welfare. "I remember the first volunteer event was to visit an old man who lived alone. Meaning. "Nie Lanyan told reporters," No other thoughts. As a party member, others need me, and I have done something valuable, and I am very happy. "

A drop of water can only set up waves by remitting the rivers; a person can only run forward by integrating into the era. Nie Lanyan believes in the power of dripping water. "Everyone has a little effort, and the whole city will have endless power." During the epidemic, she also led the team's employees to set up a volunteer service team to contribute to Shenzhen's resistance.

Nowadays, Nie Lanyan is a member of the Shenzhen people's preaching group, a national model of labor, a representative of the seventh party congress of the city, and has won the "Shenzhen Top Ten Outstanding Youth Nomination Award".小 From a young girl to a mature business backbone, she still maintains a simple and simple heart, and strives to perfect each subtle job. People.

Reporter: Chi Ting Huang Xinzhi

Correspondent: Liao Xueping

Edit: Zhu Xiaolei

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