Woman!No one responded after the 120 phone was turned on, and the leader used big data to solve the "silent call for help"

120 Kou Liang. Correspondent Luo Shuangping Photo

The Yangtze River Daily Da Wuhan Client September 24 (Reporter Wuye Correspondent Luo Shuangping) The 120 phone number was connected but no one responded. The situation on the phone was disturbing. save. A few days ago, the Wuhan First Aid Center carried out the training of leaders' business. A "silent call" on -site playback was still shocking.

At 3:50 pm on April 6th, the "120" operator Wang Liang received a special call -after the phone was connected, only a slight gasping came from the other end. Wang Liang repeatedly asked the other party if he needed an ambulance, but there was no noise except the two knocks on "咚". After trying to communicate many times, he had to hang up the phone.

However, Wang Liang, who hung up the phone, was still uneasy. He keenly realized that the phone was unusual, and the workers received a lot of silent calls every day. A silent call that really needs to be rescued, but it cannot make a sound as a harassment phone, but may cause extremely serious consequences.

Wang Liang thought for a moment, and immediately began to query the call record of the phone number in the scheduling system in the past year. While he quickly entered the information in the query system, he quickly moved the brain: "If this phone repeatedly dial 120 times, then the possibility of a harassment phone is still there; The task is true and effective, so the person who calls the phone is likely to really need first aid. He just cannot speak for some reason! "

Time passed one minute and one second, Wang Liang found a record of the call number 120 in the query system, and recorded the specific address of the previous ambulance. Although it has only passed dozens of seconds, Wang Liang feels through a long time.

"Great!" He wiped off his forehead sweat, immediately dialed the phone number, and tried to communicate with the other party again. The phone was quickly connected, and the other party still said nothing, but insisted on making a rhythmic knock. Wang Liang began to inquire: "Do you need an ambulance, but can't you say something?"

The two words that came from the phone came from the phone: "Yes ..."

"Where are you? I have the address of your car before, Wangjiadun dry, is it here?"

"Yes……"

"Okay, then our ambulance comes right away. If there are other families at home, please call you up and open a door for us!"

The other party seemed to squeeze out a word: "Okay!"

Wang Liang did not hesitate, and completed the movement of ten million times like the clouds, distributed the task form, notified the emergency station to go to the ambulance movement ...

Three minutes later, a woman calling for a "120" call and reported the same address. Wang Liang checkered the information and confirmed that the lady was the family of the patient of "silent call", and a stone in her heart finally landed.

A few days ago, at the operator business training site carried out by the Municipal First Aid Center, this wiring recording was used for teaching cases. After a lapse of half a year, Wang Liang still felt surging. He admits that there is nothing trivial to dispatch work. This job needs not only love and patience, but also to be highly alert at all times. "Our every move is related to a living life. We must not ignore any call for help. Only by setting up the person to care about the safety of the patient is the highest respect for life."

[Edit: Yu Lina]

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