Make every effort to promote the optimization of the business environment!The new pattern of "one window acceptance and general service" in Fushan District

Recently, the reporter learned from Fushan District, Yantai City that the standardized construction of the Fushan District to strengthen the community party and mass service center, starting from institutional innovation, standing beams and ramming bases, building a new pattern of "one window acceptance, full -scale service", and fully promoting advancement Optimization of business environment.

Clarify the service boundary

Fushan District conducts detailed and integration of public service matters within the scope of community service responsibilities, focusing on the main business of party building, grasping services, and governance. Formulate a list of public service projects in urban communities, abandon community administrative colors and tendencies of organization, ensure the nature of community regression services, and provide high -quality services for residents.

Reconstruction service process

Starting from the feelings and experiences of the residents, Fushan District conducts full chains to sort out, review, and optimize the community service matters and processing processes, establish 16 standardized, stripe review chains, and compile "community workers 'full posts' '' Working manual "Handbook of Pepsi '" Popular Tong ", clarify the basis of each service matters, acceptance units, basic processes, application materials, demonstration texts, processing time limit, consultation methods, etc. The business guidance and the "encyclopedia" of the business guidance and the masses' business that everyone can operate. Originally, each community required all 5 social workers to serve in order to provide full -time services. Now only two general science social workers need to be on their jobs to meet the needs of the masses.

Integrate service window

The integration of many "special service windows" into a "integrated service window". Fushan District sets up the number of windows in the community size and the number of community workers, and implements the work system and the first question responsibility system for the general science and social workers. Information, answering policies and solutions, the masses can apply for service matters at any integrated service window, and get answers or settlements in the shortest time to achieve "only one door, only one window, only one person, can be able to find someone, can be able to find someone, can be able to find one person. Do everything. " Implement the community delay service model, set up party demonstration posts in the comprehensive service window, urge party members to take the lead in delay in working hours, improve the quality of service quality, build a community service supply system with temperature, experience, and enjoyment, so that the masses can be allowed to allow the masses Life is more convenient.

Source: Fuzai Fushan

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