Wuhan tax service upgrade!You can handle it directly by calling a call

The Yangtze River Daily Big Wuhan client news "I just called for consultation. I didn't expect to help me directly, so surprised!" On September 26, the accounting congratulatory congratulations from Wuhan Xinyuan Electric Tetroba Equipment Co., Ltd. During taxation, the report is always unable to save, dialing 12366 tax service hotline for consultation, and one -click transfer to the District Taxation Bureau. Under the remote guidance of the district tax personnel, He Chang quickly resolved the operating problem and completed the tax declaration.

The reporter from the Yangtze River Daily learned from the Wuhan Taxation Bureau that a few days ago, the 16 district tax bureaus in the city fully launched the "Line Line Link Inquiry Office and Combining" innovation project, integrating the 12366 tax service hotline and the inquiry hotline of the district tax bureaus to achieve the two groups of lines. Calls interoperability and work orders. In the future, the taxpayer's funder calls the 12366 hotline, which can obtain policy answers and handle related businesses.

Wuhan Taxation Bureau. Photo by Huang Tianxu

"After the telephone transfer to the District Taxation Bureau, the tax personnel asked me to log in to the 'WeChat Mini Program on the code to teach me how to operate. I encountered the problem of incompatibility in the system in the middle. Remote assistance to me to submit an application for the value -added tax deduction. "Zhang Chao, an accounting of Wuhan Fenjie Supply Chain Management Company, recalled.

Not long ago, Zhang Chao received a SMS reminder to apply for a value -added tax refund, and then called the 12366 hotline consulting related content. It was unexpected that the phone was finished and the business was done. After two days, the tax refund was reserved. "The efficiency is too high, praise the tax department!" Zhang Chao also called the 12366 hotline.

"With the help of the government cloud platform to realize the" one -click call ", remotely assist the taxpayer to handle the tax -related business through the" handling "WeChat Mini Program on the code, and promote the 12366 tax service hotline from the transformation of the" answering question 'to' solving the question 'change. . "The relevant person in charge of the Wuhan Taxation Bureau introduced that the" Hall Line Link Inquiry Office "project is a useful exploration of the bureau in strengthening the construction of digital governments and smart cities.

Wuhan Taxation Bureau. Photo by Huang Tianxu

At present, the city's 127 telephone lines have been integrated, and the cloud call centers are uniformly connected to the cloud call center, and the "1+N+M" hall line linkage system has been established, namely "1 hotline", "N split lines" and "M help office".

It is understood that as a national tax service platform, the 12366 tax service hotline focuses on providing policy consulting services. For the problem of system -class operations or the individual issues of enterprises that are required to be declared, only in charge of tax authorities have inquiry or handling permissions.

"Earlier, the 12366 hotline received a consultation that could not be directly handled, and it was necessary to send it to the grass -roots taxation department for treatment according to the type and region. An extra transit link will inevitably allow the taxpayer to pay more time." Bao Yan, director of the Propaganda Center, introduced that with factors such as the continued increase in the tax -related market subjects, the densely introduced the preferential tax and fees policies, and the transfer of some non -tax business to the taxation department, the hotline consulting service showed a trend of supply. From January to August this year, the number of artificial acceptance of the 12366 hotline in Wuhan Center reached more than 520,000, an increase of 38.2%over the same period last year.

"The combination of the hall linkage" has a direct "curative effect" for solving these pain points. According to statistics, "Hall Line Links Inquiry Combination" has been piloted on June 22 on the Taxation Bureau of Jiang'an, Jianghan, and Hanyang District, and the total number of incoming calls for tax service hotline in the city is about 310,000. %above.

(Changjiang Daily Correspondent Feng Xue Correspondent Zheng Ming Wu Juanjuan Wang Qiuting)

【Edit: Wang Rongfei】

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