Ant Cloud Customer Services has created income for 42,000 people to create more than 40 hometown at home for employment

Behind the Alipay platform, there are such groups: Some of them are on the front line of the city, some are in remote villages, and connect to the network through the network to provide uninterrupted services for hundreds of millions of users on the platform. They are ant cloud customer service.

Since its establishment in 2012, Ant Cloud Customer Service has accumulated more than 42,000 people through part -time customer service. At present, there are more than 4,000 cloud customer service providing services every month. They come from 323 cities across the country and 1614 districts and counties. Among them, women account for 81%, and more than 4%of cloud customer service is the disabled.

Among the new employment forms born in the digital economy, they are the most direct participants and 42,000 vivid cases of the 200 million flexible groups in my country. Among them, Mao Mi in Hongdong County, Linfen City is an ant cloud customer service. In just 6 years, he drove more than 40 folks to make cloud customer service and become a local celebrity.

Shanxi guys have been flexibly employed for 6 years to drive more than 40 folks to do cloud customer service

Born in Hongdong County, Linfen City, Shanxi Province, Mao Mi is a local celebrity.

Seven years ago, due to the illness of his family, Mao Mimi resigned from Beijing's work and returned to his hometown. After being at home for more than a year, in May 2016, he officially became an ant cloud customer service.

The platform is the crowdsourcing customer service platform initiated by Ant Group in 2012. With the help of technical means, it will organically integrate social forces with the ability and willingness to engage in customer service work to meet the high -throughput and high elastic service needs of the Internet platform. At the same time, with the help of this model, it provides relevant workers with digital employment opportunities restricted by time and place.

"You can make money on the Internet. Are you engaged in fraud?" "Big men don't go out to work, stay at home every day?" Since the people in the county do not understand the job, at the beginning, many gossip spread to the family In the ears. But Mao Mingsi persisted.

Ant Cloud customer service is divided into 24 hours, and each cloud customer service can be flexibly selected as an hour. Mao Mi Mi is struggling to work online for 6-8 hours a day, and business progress is very fast.

After half a year, due to the rapid increase in the cloud customer service business, a large number of newcomers poured in, and the demand for training suddenly became highlighted. The outstanding performance Mao Mi was promoted to a cloud instructor and was responsible for counseling and answering the newcomer, which made his salary level directly rise.

Now, Mao Mi Mi has been doing cloud customer service for more than 6 years. After sending the child to school every day, he started to work, and after the child was from school, he got off work. "I have nothing to do before this job. Now, buying a house, marrying a wife, and having children are all together."

Driven by him, later, the children of the 40 or fifty relatives and friends around Mao Mi also joined in and started a cloud customer service, and one of the Baoma was also reported by CCTV.

With a network cable, the resource restrictions of the small county town were used to find the new world of employment on the Internet through the digital economy.

It is also because of the leading role in local employment that 29 -year -old Mao Mi is also selected as a representative of the Hongdong County People's Congress.

The identity is different, and the responsibility on the shoulders is even more heavier. It was learned that the Ant Cloud Customer Service later launched the service star mode. Mao Mi Mi has a new goal: he hopes that he is in the middle and strives to put the Ant Service Star to his hometown to help more young people in his hometown in the local area in the local area. Employment.

"It is not necessarily a good job at three o'clock and one -line work, flexibly employment, and can live the life I want." Mao Mi Mi said.

Ant launched new measures from 4 aspects to help high -quality flexible employment

On September 26, a reporter from the Shanxi Evening News learned from the 10th anniversary of the Cloud customer service of Ant Group that since 2021, the Cloud Customer Service Platform of Ant Group has launched a service star station model. Young people are employed locally. As of now, Ant Group has landed in 11 service stations across the country to help more than 1,000 home students returning home.

In the future, Ant Group will launch a series of new measures from four aspects of basic guarantee, career development, special population care, and open ecological construction, and use digital technology to help high -quality flexible employment.

In the four aspects, the flexible use of workers' guarantee was put first. In the future, the Ant Group will provide an accidental protection of the spiritual workers during the work of Yunnian, and will not be limited to the supplementary guarantee of the work scene; pay attention to the physical and mental pressure of Yun customer service, provide professional psychological guidance, and provide multi -dimensional care for "Yun Xiao Er".

In addition, in response to the growth of "Yun Xiaoer", the Ant Group stated that it will further strengthen post training and professional qualification certification, combined with service life and quality, to provide "Yun Xiao Er" to provide management positions from Yunnian Service to Yunnian, Yun Quality Inspection and other management positions. Growth channels create more wide growth space for Yunnian service.

In response to special groups, Ant Group will also cooperate with the Disabled Persons' Federation and other departments to open a job opportunity for 1,000 disabled people in 3 years. Training covers 2,500 disabled people to help friends with disabilities increase their income. Through platform upgrades and technical capabilities, Ant Group will also link ecological partners to add 5,000 flexible employment positions to society in the next three years.

Shanxi Evening News reporter Li Li Xue Jianying

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