SF will be promoted to the upgraded version of the full payment as soon as half a day arrived

On September 28, some people in the express delivery industry reported that SF, which has recently been searched for many times, will be upgraded to the existing insured services and products. It is planned to launch the 2.0 version insured service before the peak period of November. The new insurance service will focus on optimization and upgrading of the targeting of premium display, claims rules and claims. Some of the insured products launched by the plan will not only damage the full compensation, but also the time limit and cycle of compensation will also be greatly shortened. It only takes half a day from customer claims to end. This move is not only to actively respond to public opinion and public concerns with action and sincerity, but also the first time SF responded to the requirements of the industry authorities, strengthened service quality, and improved the customer experience.

At present, problems such as unclear inspection of insured services, unclear claims rules, and slow down -time efficiency of claims are the main reasons for the contradiction between the express delivery industry and consumers. SF has re -refined and sorted out the existing insured service system. The newly launched insured service will be tuned for the claims process on the basis of the original service based on different needs and different attributes of the entrusted objects.

In terms of product services, the upgraded insured service is aimed at products with a clear value of 3C electronics. In the case of all damage, how much the insured is guaranteed, and some damage will increase the compensation plan. For "difficulty" products such as invoices and certificates, SF will also provide customized price insurance products, fully respect customers' wishes, and cannot provide value vouchers and can also compensate for the purchase price and loss ratio.

The time limit for compensation has also been greatly shortened compared with the past. The 2.0 version of the insurance service service can apply for claims through self -service channels. When the information is complete, the accounts can be achieved as soon as possible after the verification is correct.

In addition, in order to improve the speed and temperature of user claims, SF will also formulate a special customer service channel. At the same time, it will also refine the rules on the ordering page. Related claims standard descriptions will also be presented in the case of the claims area.

SF has always attached great importance to customer experience and service quality. In early September, it took the initiative to carry out the "must not compensate" services in 50 cities across the country. The source revealed that on the basis of upgrading the insured service, SF also focused on improving the user experience and satisfaction. At the same time, it was matched to upgrade the operation quality and operation process, strengthened the delivery of security service security measures, and increased the full express route routes. Real -time monitoring of the process and the standardized operation of the delegation session, keep the express delivery safely at the heart, and let the user rest assured to send it.

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