Huang Jianxin, Secretary of the Gulou District Party Committee of Fuzhou City: We solve the urgency and difficult things of the people at the fastest speed

Editor

Minshan Min Shui Huaxin. From south to north, from mountains and sea, the mountains and rivers, mountains and rivers all the way, the mountains and rivers of the eight -Fukuka land, and at the end of the mountains and water.

To welcome the 20th National Congress of the Communist Party of China, the People's Daily Online's Fujian Channel specially presented "Dialogue · New Era -Secretary Interview Records". Give the local development "focus" and "highlight highlights" to see how the grand blueprint of Xinfujian is in reality.

In this issue, Huang Jianxin, Secretary of the Gulou District Committee of Fuzhou City.

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As the central urban area of ​​Fuzhou, Gulou District has a long -term community. Is it difficult to manage such old communities like these old communities?

Huang Jianxin: That must be difficult. But now we have a wise method such as the "front -line disposal" mechanism to help us, so it is difficult and difficult to say, because we have opened up the pain points and difficulties of governance.

Huang Jianxin introduced the "first -line disposal" to the People's Daily host how "solve the people's concerns". Photo by Liu Qing of People's Daily Online

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Sometimes a small problem needs to coordinate several departments to coordinate. If you encounter more complicated problems, how can you ensure efficient solution?

Huang Jianxin: We incorporate 86 agencies, enterprises and institutions, and 10 units with high connection with people's livelihood services to the entire management platform. With so many departments, you can achieve the effect of "holding fingers" linkage through an effective operating mechanism.

Huang Jianxin and the host of the People's Daily Online face to face. Photo by Liu Qing of People's Daily Online

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We can see in some cases that the masses of the Drum Tower "shoot" a question, and the community responded in less than ten minutes. So can all the questions in the Gulou District be dealt with so quickly?

Huang Jianxin: What you ask is the efficiency of the entire operating mechanism, and the problem of efficiency is what we need to focus on. When we build the "front -line disposal" mechanism, the issues that are concerned about the people are concerned about the people, and in accordance with the principle of priority and urgency, we set the response time, report time, and the time for disposal.

Our requirements are at the fastest speed. For example, for the cleanup of garbage and the disposal of water accumulation, we require a 10 -minute response and four hours of settlement; for the road damage and the burst of water pipes, we ask for some relatively large things, we require ten minutes to respond, report in one hour, and register for one hour. A working day must be dealt with.

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You just said, "Ten minutes of response, one hour to report", this requirement is not low, so how to guarantee it?

Huang Jianxin: We have a very complete operating system. First of all, in the distribution, this operating mechanism relies on the "Drum Tower Smart Brain" intelligent distribution, so this piece does not need to delay time. Secondly, in terms of disposal, we have more than 6,000 disposal staff in the district, scattered in various departments, and they are at any time. Once there is a situation, it dispatches immediately. Therefore, we can use the fastest speed to solve some urgent difficulties that happen to ordinary people.

The urban operation command center of Gulou District, Fuzhou City is the "smart brain" of "first -line disposal". Photo Conferry at the Urban Operation Command Center of Gulou District, Fuzhou City

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Can it be understood in this way and to build the "front -line disposal" mechanism. In addition to the need for intelligent means, it also needs a complete set of internal institutional mechanisms?

Huang Jianxin: The operating mechanism is the most important. A problem that focuses on the "first -line disposal" mechanism is how to connect the call, evaluation, and supervision rights in urban governance. In the past, I encountered problems in some urban governance. The community and the streets were not enough to call "up". Therefore, we focus on how to respond to, and one hundred responses, and leave marks through the information system. After the supervision and evaluation mechanism follows up, we have achieved closed loop. In addition, our department can also evaluate whether the streets and towns are screaming and the accuracy of the call, so that they can score each other to achieve two -way supervision. In short, there is a complete set of efficiency and effects between the linkage between the calling party and the call party.

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How to ensure that these people's problems can be dealt with in time?

Huang Jianxin: After the problem handled by the masses, we have a mechanism of scoring, that is, the masses who upload the problem can see the actual process of this problem, which can check the situation. Secondly, our grid staff and community staff can also return to visit and understand the disposal of all problems on the spot to ensure that the problem is in place.

Grid members are uploading the problems found with their mobile phones. Photo Conferry at the Urban Operation Command Center of Gulou District, Fuzhou City

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Has the Gulou District combined the "front -line disposal" and the evaluation and promotion of party members and cadres?

Huang Jianxin: It should be said that the relationship is actually very high. In recent years, our Gulou District has vigorously promoted the mechanism of the first inspection of cadres, that is, our cadres must be closely related to his "how to serve the people and serve the people's work efficiency is high or not", so "first -line disposal "The mechanism also introduced the supervision of the Commission for Discipline Inspection and the front -line assessment of the organizational department.

And because our disposal process leaves the marks throughout the process, whether the efficiency of everyone's handling is high or low, the effect is good or not, it is clear at a glance. It can be said that through the "first -line disposal" mechanism, we have cultivated and exercised our cadre team. Now everyone serves the masses 'consciousness, serves the people's efficiency, and serves the masses' methods, methods, and means. better.

Fuzhou Yushan Community and Minjiang College jointly launched the Lantern Festival in the community (data map). Chen Weiling Photo

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What are the people's evaluation of the "first -line disposal" mechanism?

Huang Jianxin: Since its opening in October 2019, the "front -line disposal" mechanism has continued to improve. This year's entire satisfaction rate has reached 97.5%. This number has risen year by year. Then, I think if we further sort out and improve the disposal mechanism, all the teams of handling, and strong our disposal teams to further improve work efficiency, the satisfaction of the masses will also increase. We have this confidence.

Source People's Daily Online, Fujian Channel, Guan Ba ​​Min

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