Little genius phone watch is questioned with quality problems. What is the situation of online and offline sales?

Commercial Daily News (Coconut Network/Altitude journalist Qiu Huiying Photography Report) Recently, "Little Genius" once again stood on the cusp, and a number of products of its products caused controversy. Little genius Z5A telephone watches were questioned exaggerated propaganda and had quality problems. On August 30, a reporter from the International Tourism Island Business Daily visited Haikou ’s small genius telephone watch counters and shops, and found that the Z5A model phone watch was rarely sold. Although some shops are sold, they are not placed in the counter, and only a small amount of goods in the warehouse.

"Little Genius" storm continues

After being exposed to "walking voyeur" by CCTV 315 this year, the brand's child tablet computer was accused of Huang and violent. In response to the incident, the brand has issued a rectification announcement on the official website and stated that the application of feedback was immediately removed. Application software containing bad content will never be on the shelf. However, a wave of unproof waves has risen. Recently, a telephone watch of the small genius brand has been questioned and falsely publicized due to the quality of consumer complaints, and once again attracted attention.

Recently, Ms. Zhou, who bought a small genius Z5A phone watch for her children in June this year, complained to other media to reflect that this telephone watch of Xiaoyi was suspected of exaggerating publicity. It is reported that the small genius Z5A phone watch was launched in 2019. It focuses on the "video call" function, and also has two highlights of "Nine AI Positioning and IPX8 Swimming Class Waterproof" for publicity and selling. After purchasing, Ms. Zhou found that after 2 minutes of the video call, she would automatically close because the watch was hot. Not only that, Ms. Zhou also found other problems such as endurance difference, slow response, and easy water to cause sound playback. After this incident, some media contacted the officials to ask the quality question, but did not get a reply.

It is difficult to find the Z5A model on the market of Haikou. Some store staff claims to be "difficult to sell"

On the morning of August 30, the reporter saw a number of shops selling small genius telephone watches in the digital area on the 5th floor of the Pearl Plaza of Haikou. Take a closer look, there is no Z5A model in the phone watch in the glass cabinet. After inquiring, a shop staff told reporters that because of the poor sales of Z5A, they would return all the manufacturers. "There are almost no offline. The Z5A is not very easy to sell. Now all the Z6A and Z7A are produced. The functions and prices are much better than the Z5A. You can see it." The staff said. When the reporter asked if he heard that the Z5A model had problems such as heating and batteries, the staff did not know that it was not easy to sell.

The reporter visited multiple stores and asked if there was a small genius phone watch in the Z5A model. The answers were out of stock. "If you don't go online, there is almost no offline." A shop owner said that the phone watch of this model has been removed.

Subsequently, the reporter saw a counter in a mobile phone store on Zhongshan Road, Fucheng. The store staff informed that there are currently Z5A -type telephone watches in the warehouse, but the amount of goods is not large and the counter is not placed. The staff said that if necessary, it can be adjusted to the warehouse and can reach the store in just 20 minutes. In the asking why the glass cabinet is not placed, the staff said that the watch of the watch is not cost -effective. Instead of buying this watch at a price of nearly 1,000 yuan, it is better to buy the same price to buy new models, and the more complete model.

Taobao customer service said that Z5A has been removed from the Jingdong flagship store and is still selling

The reporter searched on the Taobao platform to search for a small genius phone watch Z5A. According to the link point of the name of the Z5A product name, he found that he immediately turned into a D3 model phone watch. The customer service said that the Z5A telephone watch has been removed, and it is also said that the Z5A is a clearance machine, and it is gone.

Asked if there are video calls in the Z5A, it will heat up less than two minutes? The customer service answered that the watches have slight heating. Later, the reporter saw in the "Ask everyone" under the D3 model phone watch page that some consumers asked, "Is it normal to play for a few minutes?" Some people answered that it was abnormal and regretted buying it; some people said that it was normal.

Search for "Little Genius Phone Watch Z5A" on another online shopping platform, you can see that the flagship store of the small genius telephone watch is still selling this model, priced at 898 yuan. Publicity words such as swimming -grade waterproof ".

Consumers who buy Z5A are not commendable

The reporter checked the evaluation of the Z5A telephone watch on the Jingdong platform and found that most of them were well received, but there were more than 20 bad reviews of the Z5A phone watch. Most of them mentioned problems such as fever and poor battery life. There are also math on the grass -planting platform Xiaohongshu, but the "straw posts" also mentioned the fever, power and battery life issues. Some users also mentioned that they were fully charged at noon, and they were out of power at 6 pm; some users said that for the Z5A phone watch, their children could use 3 days of battery life. In response to this issue, the reporter also asked the customer service of the flagship store. The customer service said that the Z5A belongs to the 4G series watches. This series of watches can generally stand for about 2 days and use it for about 1 day. Depending on personal usage, electronic products are recommended to charge each day.

[Editor in charge: Long Yansing]

[Content review: Chen Biyu]

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