In the first seven months of this year, Guangzhou Public Security resolved 890,000 hotline demands of 12345 hotline

On August 31, Zhang Wenyang, director of the Political Department of the Guangzhou Public Security Bureau and the second -level police commissioner, led a team to the Guangzhou 12345 Hotline Center to answer the call. The reporter learned from the police that from January to July this year, the Guangzhou Public Security Bureau resolved a total of 890,000 demands of the 12345 hotline and ranked at the forefront of the country. It is very satisfied with the work order of 39,000, accounting for 54%of the evaluation work orders.

On the morning of the same day, during the 90 -minute electricity connection time, 12 of the calls mainly reflected the problems in the account business and road traffic management. "For the people who answered on the spot, we will act quickly, compact our responsibilities, implement the" package case "solution, make every effort to improve the effect of handling, strengthen the supervision of the supervision, and achieve efficiency, effectiveness, and results." The Municipal Public Security Bureau will give play to the advantages of the 12345 hotline's "No. 1 response" to centralize the demands of the masses, fast and convenient, and continuously improve the quality of the hotline service, effectively solve the legitimate and reasonable demands of the masses, and play the positive role of the public security hotline in the convenience of the people. At the same time, the 110 alarm service desk will continue to link with the diversion of the 12345 hotline to categorize the demands of the masses.

According to reports, the Guangzhou Police will continue to carry out the reform of the "Sound of Sound and Dynamic Passes" and the "Civil Sound Hot List" to strengthen the "decentralization of management service" reform and pain points to investigate and solve the work. The public security government service system has continuously launched more reform measures for public interest and enterprises, so that the masses and enterprises have really obtained the dividend of reform.

In terms of continuous "No. 1 response" platform for public security non -emergency services, the Guangzhou Municipal Public Security Bureau has carried out the reform of the "Sound of Sound and Moving Plots" since 2021. Time, efficiency, acceleration, and greatly improve the public security hotline service. efficiency. Data show that from January to July this year, non -consultation matters have been handled in 4.71 days (legal 20 days), and the length of consultation matters is 0.79 days (legal 2 days). The fastest consultation matters can be completed in 1 hour.

At the same time, Guangzhou Public Security pioneered the work of the "Civil Sound Hot List", independently developed the 12345 hotline appeal analysis system, rolled the hot issues of the people's attention every month, and conducted a series of work on supervision, data monitoring, withdrawal of accounts, etc. The masses are urgent to worry about the problem. At present, the 16 batches of the 14 batches of the masses have been supervised, and the satisfaction of the masses has increased significantly.

Wen, Tu/Guangzhou Daily · Xinhua City Reporter: Zhang Danyang, Ye Zuolin Correspondent: Zeng Liping, Chen Yumin Guangzhou Daily · Xinhuacheng Editor: Peng Wenqiang

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