Nanwang Street, Penglai District, Yantai City: "One Window Acceptance of General Science and Technology" improves the new level of community governance

In order to accelerate the construction of a grass -roots community social governance system and improve the efficiency of community services, Nanwang Street, Penglai District, Penglai District, Yantai actively explores the new model of "one window acceptance, general service service", and standardized and optimized "take one number, run a window, do more pieces to do more pieces The work process makes the public services diverse, more intimate and convenient to serve the people, and stimulate the new vitality of grassroots social governance.

Strengthen organizational leadership, optimize personnel structure

Nanwang Street adheres to the "one window acceptance" exploration from the institutional level. The main leaders of the Street Party Working Committee mainly investigate in the community, understand the situation, listen to suggestions, and think about research and research in combination with the work theory and practice. The system design level optimization and improvement, comprehensively deployment and promoting the community "one window acceptance, general service service", adjust the community staff on the basis of fully investigating, with the power of "one window acceptance, general service" forces, so that the comprehensive service window makes the comprehensive service window The personnel team showed a younger situation.

Optimize the design of the system and improve the implementation efficiency

In order to do a good job of "one window acceptance and full -time service", the streets actively analyzed the specific situation of the community, sorted out the problems that might encounter during the process of work, and effectively answered "Where to do, find out, how to do" Three aspects. Based on this, the community party building, family planning, civil affairs and other businesses have been completed, and the "list of community convenience services and service guidelines" has been produced, and the process and precautions of each business are fully refined to allow services to allow services The tentacles are extended from points to make me grid management and full -scale services.

Strengthen business training and improve service quality and efficiency

In order to enhance the theoretical literacy, business level and the comprehensive ability of community work, the street coordinates the organization of social security, medical insurance, epidemic prevention, civil affairs and other business departments to conduct business training for general service staff. ; Regularly organize staff to focus on training and exchange, strengthen practical ability exercise, play the role of "passing, gang, and band", with "old" with "new" to improve the comprehensive capabilities of comprehensive window business personnel and other comprehensive capabilities to make comprehensive capabilities and other comprehensive capabilities, so that to make the comprehensive capabilities and emergency response disposal, so that to make the comprehensive capabilities and other comprehensive capabilities, so that to make the comprehensive capabilities and emergency response disposal, so that to make the comprehensive capabilities and other comprehensive capabilities, so as to make the comprehensive capabilities and other comprehensive capabilities. Community workers shifted from "full -time" to "full science".

Increase publicity and promotion and expand the scope of knowledge

The street guidance community produces a uniformly produced the national service window signs and hangs in the residential service hall; on the basis of the list of service matters for the people, standardize the standardization process of service matters, rely on platforms such as the publicity bar, electronic screen and other platforms; Group, service hotline, etc. allow residents to consult and understand service matters and processing processes without leaving home. The service window has changed from the previous "specialist post" to "full post".

Through the exploration of "one window acceptance and general service", the community services move from "single type" to "comprehensive", which greatly reduces the business acceptance time, which not only saves residents' work, but also optimizes the community human resources. Waiting for the service is active service, realizing cluster, synergy, and efficiency all Unicom office services.

Reporter Nanzheng Correspondent Wang Yinuo Zhang Fanchen

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