Guangdong: Be a good consumer "maiden family" and "treat the disease without disease" for consumer power

Yangcheng Evening News all -media reporter Liang Dongxian Huang Shi Li Chunwei Ma Chan Correspondent Sui Xuan

In recent years, Guangdong has established a joint meeting system between provincial consumer rights protection work departments composed of the Provincial Market Supervision Bureau as the lead unit, 27 departments and units, and further establish and improve the consumer rights protection system and mechanism. In the country, we took the lead in using the 12345 hotline as a carrier to establish a complaint reporting platform that integrates consumer rights protection complaints and economic violations. Consumers committee at all levels in the province protect consumer rights and interests, and has ranked among the top nationwide for many years.

Create a rest assured consumption environment

Realize consumption "cure without disease"

In the face of a strong merchant, if you rely on themselves, consumers have a weak power to defend their rights. With the Consumer Council, the "family" is different. In the Guangzhou Municipal Consumer Council, the reporter saw the flags and thank you letters sent by many consumers. According to statistics, from January last year to the first half of this year, the Guangzhou Municipal Consumer Council received a total of 1,6677 consumer visits and consulted by 1,6677 people, interviewed 101 companies, accepted nearly 260,000 consumer complaints, and recovered about 148 million yuan for consumers to recover about 148 million yuan. , Get the Jinqi and praise letter 38 (sealed).

Just as traditional Chinese medicine pays attention to "treating the disease", it is important to assist consumers to protect their rights, creating a comfortable consumer environment and reducing consumer rights. Zhang Kaishi, Secretary of the Party Branch and Deputy Director of the Guangzhou Municipal Consumer Council, said that the Guangzhou Consumer Council has vigorously carried out assured consumption co -construction activities and the provincial rest assured consumption commitment, offline no reason to return goods, and timely optimization and improvement of the original "rest assured consumption co -consumption commonly Building a network information management platform. As of June 30 this year, there were a total of 2,092 rest assured consumer commitment units and 288 offline no reason to return the commitment unit -Guangzhou's consumer environment continued to improve, and the military merits have contributing to preventive measures for "treating the disease" prevention measures.

Deepen cross -domain cooperation

Reduce the difficulty of defending rights in different places

Local consumer complaints are resolved. What should I do if I consume in different places? With the increase in the urban interaction of the Guangdong -Hong Kong -Macao Greater Bay Area, the cross -border consumption of Guangzhou consumers to Macau has increased, and the number of complaints has increased immediately. In order to solve the problem of cross -border rights protection, the Guangzhou Municipal Consumer Council and the Macau Consumer Council cooperated to assist Guangzhou consumers in 2019 to conduct cross -domain mediation through online video conferences.

The reporter saw at the Guangzhou Consumer Council's consumer dispute online in Guangzhou. With the assistance of the Internet and the Consumer Council of the two places, consumers can achieve Macau consumer rights protection problems in Guangzhou. As of June this year, the Macau Consumption Complaint Office ended 100%, and the successful mediation rate was about 89%. Cross -domain consumer power "zero running" has effectively enhanced consumers' happiness.

Focus on new consumption pain points

Courage to overcome difficulties

In recent years, the emerging live broadcast sales model has also brought new problems in consumer rights. "Old problems such as poor quality, false propaganda, and after -sales service are still prominent. New issues such as public figures with goods and fakes, fake flow, and false reports have also emerged endlessly." Zhang Kaishi said, "The most difficult thing is that the formulation of regulations is relatively backward. Consumers are generally facing difficulties such as difficulty finding, difficult evidence, and poor channels. "

In response to the above -mentioned problems, the Guangzhou Consumer Council quickly studied and judged, organized its lawyers and relevant experts to study together, and deeply dug the roots from the legal level. In cooperation with the research of the Development and Research Center of the State Council, the Guangzhou Municipal Consumer Council made a lot of suggestions around Guangzhou's online consumption disputes, which attracted the attention of relevant departments.

By combing a large number of cases, the Guangzhou Municipal Consumer Council found that live broadcasts often jumped multiple times during the transaction process, increasing the possibility of evasion supervision, making it difficult for consumers to defend their rights afterwards. "Staff must grasp the clues of each jump interface like a hunter, and constantly track the whereabouts of the operator and lock it in order to help consumers determine the responsible party to infringe their legitimate rights and interests and provide them with clearer and efficient guidance." Zhang Kaishi said.

Adaptive consumption will increase the risk of live broadcast consumption. In order to reduce this irrational consumption, the Guangzhou Municipal Consumer Council analyzed the "routine" of live broadcast operators, increased its exposure to illegal operators and bad business behaviors, and improved consumers' alertness.

The Guangzhou Municipal Consumer Council also warns platform operators and anchors not to "only enjoy dividends and irresponsible". We must pay attention to consumer rights protection demands, establish an example of integrity operations, and allow the industry to jointly build a positive, healthy, upright and upright manner. Trading environment.

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