New business practitioner's rights protection survey (below): multi -party joint efforts, tightening the "seat belt" for the riders

"Express courier, introduce one -person reward for 1,000 yuan", "recruit courier, running legs throughout the year, monthly salary of more than 8,000 yuan" ... In Nanjing, Suzhou and other places in Jiangsu, the recruitment advertisement can be seen everywhere on the courier box of the rider. According to data from the Provincial Department of Human Resources and Social Security, in the first half of this year, Jiangsu's new formats increased by 170,000 compared with the end of the previous year.

Practitioners have continued to increase, and this group has also received more and more attention. Although the relevant system still has "blank", all sectors of society have launched a useful exploration, and are "seat belts" on the group system of new business staff.

Courier can "prioritize" work injury insurance

Who will pay for accidental injuries at work? Jiangsu is exploring diversified insurance protection and resolving the pain of lack of rights and interests of new formats.

On August 26, Zhangjiagang Shentong Express Yuefeng Road outlet Courier was reimbursed at 8165.74 yuan for medical expenses, becoming the first case for Suzhou Courier Insurance Insurance Insurance Singles Insurance Single Insurance. In June of this year, a traffic accident occurred in the process of avoiding electric vehicles during the assignment process, which caused a fracture of the nasal bridge. After submitting a certificate of ID card, a preliminary diagnosis of medical records, a certificate of work injury, and inpatient records to the human and social department, he obtained work injury claims. Earlier, an accident occurred during the work process in a courier in Nanjing. After being identified as a tenth -level work injury, the work injury insurance fund paid the disposable disability subsidy of my salary for 7 months, a total of more than 64,000 yuan.

The new business formats have great liquidity and strong flexibility. Most of them have not signed a labor contract with the employer, and enjoy the "noble basis" in work injury insurance. Some personnel participated in commercial insurance, but the average guarantee projects and guarantees were low. In response to this status quo, in the first half of this year, the Provincial Department of Human Resources and Social Security and the Provincial Postal Administration jointly issued the "Notice on Doing a Better -level Express Outlet to Participate in Work Injury Insurance." Course the participation in work injury insurance "and change the" snap "situation of the courier brother from the top -level design.

Industry insiders believe that the key points and innovation points of policies are on the words "priority". This means that the labor dispatch and temporary employment courier can give priority to participating in work injury insurance independently when the labor relationship is unclear, effectively solving the problems of complex employment relationships in courier companies and the inadequate applications of current labor security laws.

"The courier participating in the work injury insurance has been fully spread in Jiangsu." The relevant person in charge of the Work Injury Insurance Office of the Provincial Human Resources and Social Affairs Department introduced that in April, Suzhou Jimu Express was the seven courier in the North Bridge Express Outlets of the Xiangcheng District. In the insurance registration procedures, the Jiangsu courier group completed the insurance type insurance type insurance for the first time; in June this year, Nanjing comprehensively launched the grass -roots courier outlets to participate in the work injury insurance work; as of the end of August, the grassroots courier outlets with unclear labor relations in Jiangsu preferred to participate Nearly 3,000 people in work injury insurance.

Welcome to courier enterprises and courier in the insurance type insurance type insurance. The administrative manager of the personnel department of Zhangjiagang City Shentong Express Co., Ltd. believes: "It has eliminated the worries for employees, but also shared business risks for the enterprise." Many courier brothers said: "With this guarantee, running on the road, running on the road There is so much peace of mind! "

However, the reporter's investigation found that, in addition to the courier brother, the employment group of platform companies such as takeaway riders and online car drivers has no case of participating in work injury insurance. Jiangsu is exploring and expanding the coverage. For example, Changshu, Wujiang and other places have launched professional damage insurance for new business staff. Flexible employees or other eligible personnel who register for insurance and participating in insurance can be insured to commercial insurance institutions that undertake professional damage insurance projects. Nanjing is exploring professional damage guarantees in the unit of "single". Rider and online car drivers from the start of the order to the 10 -minute guarantee time after the order is the guarantee time.

Huang Leping, director of the Beijing Yilian Labor Law Aid and Research Center, said that the lack of occupational injury guarantee system for new business staff has caused many contradictions and social problems in labor and capital. In the case of the national level of legal systems, some provinces such as Guangdong, Zhejiang, Jiangsu and other provinces take the lead in carrying out pilot work, which will solve better practical experience for the national level.

Improve the algorithm for the rider to "breathe"

The "algorithm" forced the rider to "run" faster, and laid hidden dangers for safety production. Since the beginning of this year, the "tight curse" on the head of the new format has been eased in Jiangsu.

On the afternoon of September 9th, after the Meituan rider Xiao Xie in the Yuanrong Plaza area of ​​Chongchuan District, Nantong City, after sending a cup of milk tea to the customer on time, his mobile phone page showed that in addition to the basic distribution fee of 3.5 yuan, it also received 0.12 yuan "Samsung Rider" commission. Since March of this year, Meituan takeaway in Nantong's pilot "service star" step -level ladder incentive mechanism, customer bad reviews and deductions are deducted, as well as bonus points such as participating in safety training and modeling models. Xiao Xie said: "In the past, he was most afraid of bad reviews. Not only did he send a order in vain, it also affected the future receipt rate. The new mechanism alleviated the 'poor review of anxiety' to a certain extent."

Recently, Ms. Chen, Ms. Chen, Gusu District, Suzhou, ordered takeaway on her way to get off work. She found that the estimated delivery time on the APP showed 19:40 to 19:55, and before, the expected delivery time was a clear point in time. The rider said: "In the past, it was expected to be delivered in the past, and customers frequently urged them with great pressure. The time point was the time period, which reduced our delivery pressure under special circumstances."

The above changes originated from a new term- "algorithm collection". In July last year, 7 departments such as the State Administration of Market Supervision and other 7 departments jointly issued the "Guiding Opinions on Implementing the Responsibility of the Online Catering Platform to Effectively Maintain the Rights and Interests of Cafe Delivery". The number of assessment elements such as the quantity, the rate rate, and the online rate will be appropriately relaxed. Jiangsu's "Opinions on Maintaining the Rights of Labor Insurance of Labor Insurance of the New Employment" clearly requires: "Through the method of taking the 'algorithm', etc., fully consider factors such as the new business workers online, and to reasonably determine and adjust the new format workers hourly hours The labor quota can ensure that 90%of the new business workers in the same position can be completed within the agreed time. " "Continuously refreshing the optimal solution, as the use of new measurement standards, often leads to the continuous compression of the time and income of the rider's meal and income. Reasonably determine the appropriate assessment threshold. The core logic of "taking the middle" is to fully respect the labor rights and interests of the new format practitioners. Enterprises should make a balance between algorithms and human nature, profit and social responsibility.

Taking into account the efficiency of the platform and the protection of the workers, related companies have restructured the new algorithm ecosystem. In August last year, the Didi owner app was launched on the "Driver's Income Report". Update once a day, the driver can optimize his own efficiency according to the clear algorithm rules. In September last year, Meituan issued investigations and questions to users with Suzhou as a pilot city. 65%of users expressed their willingness to try the "time period" method. "Time period", users have more reasonable expectations for delivery time, and rider also has more time to cope with uncertainty during the delivery process. At present, the "Service Star" step -level stairs incentive mechanism has been implemented in Nantong, Yangzhou, Suzhou, Wuxi and Yancheng in Jiangsu.

The improvement of the algorithm has taken the "first step", and the relevant departments have also issued policies to say "no" to overload labor. In April of this year, the Provincial Federation of Trade Unions issued a letter of supervision of labor legal supervision, requiring platform enterprises to clarify the verification rules and income distribution rules in accordance with the law to ensure that the salary of the new business format was paid and paid in full on time. For new business workers such as online contractor, takeaway dining offer, online car driver, and Internet cargo driver such as the city, and the city's freight driver, such as the same format for more than four hours, the platform enterprise shall set up a mandatory rest rules. Send a order again.

The new format calls for more "warm heart stations"

"Once I received a bad review because I did not help the customers in garbage." In addition to the guarantee of labor rights and interests, they want to change their identity and career prospects most.

According to the relevant person in charge of Nanjing Emerging Industry Trade Union, in 2020, the state passed the new occupation identification of the "Internet contractor", which means that the "takeaway brother" group has a clear career name. But in reality, many people still think that takeaway riders are the "leg runners" that can be directed at will, and have a deep -rooted prejudice against this profession.

"As early as 2019, Jiangsu was added in the sequence of the on -the -job title. The courier brother could be evaluated at that time. It is necessary to promote the job title of takeaway riders." In fact, since the "network contractor" has become a profession, it is necessary to conduct professional standardized management. At the end of 2020, 20 takeaway riders in Hangzhou passed training and examinations to obtain the professional skills level of the network contractor to identify the primary certificate, which greatly enhanced the sense of value identity and professional belonging.

Improve vocational skills and smoothly rising channels. In June this year, Nantong relied on Nantong Open University to innovate the "Jianghai Xincai" college to provide academic education and free skills training for new business practitioners. The subsidy tuition fee is as high as 80 %, which means that the courier brother and the online car driver can also "public offer" to complete the academic qualifications. The Nanjing Network Appointment Distribution Industry Association has taken the lead in compiling and filing the national network contractor professional skills contest identification outline and question bank. It has also established Nanjing Internet contractor third -party vocational skills appraisal and training department. Match a professional skills appraisal agency for sending officers.

In Jiangsu, there are more and more attention to new format employment groups from all walks of life.

Since late May, the Organization Department of the Provincial Party Committee and the Provincial Party Committee Organization have organized a new format and new employment group "Hundreds of people and thousands of miles" experience surveys. More than 860 organizational departments and industry authorities and cadres, followed by people's follow -up experience " ups and downs". The first -hand information collected by the survey will promote the most sincere "dry goods" policy around the development status of the industry and the characteristics of employees, and formulate practical care measures.

Entering the Ningxiao Bee Station in Olympic Community in Jianye District, Nanjing, the reporter saw that not only the daily appliances such as refrigerators, television, microwave ovens, and water dispennses in the station are all available, but also open healthy huts. Similar "warm heart station", since this year, more than 7,300 have been built throughout the province. Hungry who is resting? Rider Yu Jian said: "I was tired and took a rest on the roadside. Now I have free to eat, and I can also charge my mobile phone." On September 1, Yangzhou's first "little brother hospital" was in Su Su The North Hospital Group Tangwang Regional Medical and Health Service Center was officially unveiled and provided 5 categories and 20 specific service measures for 5 categories of registered expenses for new business staff. Chen Yingfeng, director of the Tangwang Regional Medical and Health Service Center of the Subei Hospital Group, introduced that the hospital will also establish a "little brother health file" management platform to help the new format practitioners grasp their own health and provide personalized professional guidance services.

In the opinion of Wang Huyun, secretary general of the Nanjing Express Association, the role of the "storage pool" and "stabilizer" of the new business -to -employment employment must be used to protect the labor rights and interests of practitioners in industry self -discipline. The minimum wage standard. On the other hand, it is necessary to improve the system support and public services, promote the integration of social groups in the new format group, and enhance the knowledge and understanding of the new business group in the whole society.

Dong Lin, a "senior" courier who has been in the industry for six years, recently enjoyed a free medical examination at the "Little Brother Hospital" in Yangzhou recently.

Xinhua Daily · Jiaojiao Point reporter Huang Huan Lu Xiaolin Lu Lin Profile reporter Li Jiahao Zhang Zhounan

Interview notes

There are new methods in the face of "algorithm"

With the vigorous development of the platform economy, various flexible employment models have absorbed massive employment, while bringing huge convenience to people's production and life, while promoting mass consumption and prospering the socioeconomic economy. On the other side of the "coin" is that the rights and interests of the new format practitioners failed to be guaranteed in a timely manner.

During the interview, the reporter was impressed that when the rights and interests of the new business practitioners mentioned, many people expressed "embarrassment." Some people say, "The law is not authorized. If we open our mouths, we will use the country to study it in the country." Some people said, "How to supervise the takeaway platform is not located?" Some people said, "Metropolitan Commission is guaranteed What a flexible employment, the company can't afford this cost. "

Common sense tells us that economic development must not be at the cost of damage and sacrifice the legitimate rights and interests of ordinary workers, let alone ignore the protection of rights and interests due to the lag of law. In particular, on the one hand, it is a strong platform company, and on the other hand, it is a personal practitioner who is a "single -gun horse". The two sides are facing huge inequality in terms of litigation resources.

What is exciting is that when the system is still blank, all sectors of society are giving new format practitioners more and more temperatures. We can see that under the existing legal framework, the relevant departments are exploring the path and method of the right to guarantee the rights and interests of the new format.

It is foreseeable that the development of the times and technology will give birth to more and more new and new occupations, and "run" in front of the existing legal system. It takes time to be healthy, but striving to solve the contradictions and problems of the transition period is to practice the people -centered development idea, and it is also the meaning of the construction of the construction of China in China.

(Lu Lin)

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